What we heard at our health and social care forum: state of care in Rugby

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Summary of report content

This is a report by Healthwatch Warwickshire. An event was held in Rugby to listen to local people's views.

Healthwatch Warwickshire received a consistent level of feedback about issues in Rugby over a number of years.

In May and June 2023, 436 people told Healthwatch Warwickshire about their views on dentistry and complex treatment in Rugby. You can read the report on the Healthwatch Warwickshire website.

On 18 October 2023, Healthwatch Warwickshire held a Health and Social Care Forum on the ‘State of Care in Rugby’ at Benn Hall, Rugby. There were 120 attendees who provided over 150 comments. 

There are no recommendations in this report.

There are follow up actions in this report. The final document will be made available online at the office website, the Rugby Place Executive, attendees, and to the health and wellbeing board, adult social care scrutiny committee.

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General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Engagement event

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Dentist
General outpatients and hospital-based consultants
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
120
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