What we heard - November 2024

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Summary of report content

This is a summary report from Healthwatch Rotherham. The report looks at feedback from November, 2024.

Information was gathered from in-person engagement, events and telephone/email enquiries.

Hospital, GP practices, pharmacies, mental health services, audiology, ambulances, general comments, and general comment on the NHS.

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General details

Local Healthwatch
Healthwatch Rotherham
Publication date
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Ear, nose and throat, audiology and maxillofacial services
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
80
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