What we heard about pharmacy April 2024 – March 2025
Download (PDF 258.26 KB)Summary of report content
Between April 2024 and March 2025, Healthwatch Oxfordshire received comments on pharmacy services by phone, email, face to face outreach, and via its research, Enter and View visits, online feedback centre and paper ‘Have your say’ forms.
Healthwatch Oxfordshire compiled what it had heard to bring insight into Oxfordshire Pharmaceutical Needs Assessment, which is being updated for 2025. The PNA aims to assess and set out how the provision of pharmaceutical services can meet the health needs of the population of Oxfordshire.
Key themes in the data:
- People value the support and care they get from their local pharmacy
- Communication, information and contacting the pharmacy
- The pressure on services and staff
- Managing demand, including population growth
- Closures of pharmacies and changes to opening hours
- Delayed or incorrect prescriptions and medicine shortages
- Access to pharmacies
- Opening times
- Physical access and public transport
- Digital and online access
- Access for asylum seekers and refugees
- Access to interpreting services