What we heard about pharmacy April 2024 – March 2025

Download (PDF 258.26 KB)

Summary of report content

Between April 2024 and March 2025, Healthwatch Oxfordshire received comments on pharmacy services by phone, email, face to face outreach, and via its research, Enter and View visits, online feedback centre and paper ‘Have your say’ forms.

Healthwatch Oxfordshire compiled what it had heard to bring insight into Oxfordshire Pharmaceutical Needs Assessment, which is being updated for 2025. The PNA aims to assess and set out how the provision of pharmaceutical services can meet the health needs of the population of Oxfordshire.

Key themes in the data:

  • People value the support and care they get from their local pharmacy
  • Communication, information and contacting the pharmacy
  • The pressure on services and staff
  • Managing demand, including population growth
  • Closures of pharmacies and changes to opening hours
  • Delayed or incorrect prescriptions and medicine shortages
  • Access to pharmacies
  • Opening times
  • Physical access and public transport
  • Digital and online access
  • Access for asylum seekers and refugees
  • Access to interpreting services

 

Would you like to look at:

General details

Local Healthwatch
Healthwatch Oxfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Parking and transport
Quality of treatment
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
100
Seldom heard groups
People who are geographically isolated
Refugees or asylum seekers
Did you find this attached report useful?
0
No votes have been submitted yet.