What we heard about healthcare - July to September 2025

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Summary of report content

Healthwatch North Yorkshire report on key themes in the feedback they received between July to September 2025.  During that period, they heard from 204 people.

Five key themes were prominent in the feedback people shared: 

1. Access to services 

2. Caring, kindness, respect and dignity 

3. Service organisation, delivery, change and closure 

4. Accessibility and reasonable adjustments 

5. Quality of treatment

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Parking and transport
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Dentist
General Practice (GP)
Hospital services- not stated
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
204
Seldom heard groups
People who are geographically isolated
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