What we heard about healthcare - April to June 2025

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Summary of report content

Healthwatch North Yorkshire report on key themes in the feedback data they received in quarter 1 2025/26.  During that period, they heard from 287 people.

The following key themes were prominent in the feedback people shared: 

  • Caring, kindness, respect and dignity
  • Accessing care: barriers, delays and the need for clearer communication
  • Service organisation, change and closure
  • Quality of treatment and communication in care
  • The cost of care
  • Accessibility and support

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Cost and funding of services
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Oncology and cancer care
Palliative/end of life care
Public health (inc healthy lifestyle services such as smoking cessation or weight management)

Details of people who shared their views

Number of people who shared their views
421
Seldom heard groups
People who are geographically isolated
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