What we heard about healthcare in 2025

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Summary of report content

This report brings together what people have told their local Healthwatch. It draws on feedback collected across North Yorkshire, York, Hull, East Riding of Yorkshire, North Lincolnshire, and North East Lincolnshire. It reflects people’s experiences of using the NHS and social care, highlighting where things work well and where people face difficulties. 

The report is organised into key themes in the feedback:

  • Accessing care, including waiting times and digital access
  • Challenges navigating care
  • Difficulties getting the right support
  • Quality of care
  • How care is organised and delivered, including staffing levels and how much demand staff are dealing with
  • Financial barriers 

People shared a wide range of experiences. Many described compassionate care and positive outcomes. At the same time, others told us about ongoing difficulties, including long waits, unclear processes and barriers to getting the right help.

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General details

Local Healthwatch
Healthwatch North Yorkshire
Healthwatch North Lincolnshire
Healthwatch North East Lincolnshire
Healthwatch East Riding of Yorkshire
Healthwatch Kingston Upon Hull
Healthwatch York
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Cancellation
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Cost and funding of services
Diagnosis
Discharge
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Parking and transport
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
Orthopaedics and fracture clinic
PALS
Patient Transport and NEPTS
Pharmacy
Physiotherapy
Public health (inc healthy lifestyle services such as smoking cessation or weight management)
Respiratory medicine (lung services)
Services for people with drug, alcohol and other addictions
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Seldom heard groups
People who are geographically isolated
People on low incomes
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