What we heard about health and care services: October to December 2025

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Summary of report content

Healthwatch North Yorkshire report on key themes in the feedback they received in quarter 3 2025/26.  During that period, they heard from 720 people.

The five key themes consistently raised were:

1. Access to services 

2. Support 

3. Caring, kindness, respect and dignity 

4. Communication with patients, treatment and verbal advice 

5. Quality of treatment

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Diagnosis
Discharge
Food, nutrition and catering
Health inequality
Parking and transport
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Chiropody/podiatry
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Discharge lounge/ discharge team/ discharge to assess
Emergency department (inc A&E)
Equipment services (including wheelchairs, incontinence, home adaptations)
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients
Patient Transport and NEPTS
Pharmacy

Details of people who shared their views

Number of people who shared their views
720
Seldom heard groups
People who are geographically isolated
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