What we heard about Cora Health: January 2025 - January 2026
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Healthwatch Oxfordshire report on the feedback they received about Cora Health which provides a variety of services for the treatment of musculoskeletal (MSK) conditions and symptoms. These include clinics for physiotherapy, pelvic health and pelvic pain and podiatry. They heard from 90 people.
Healthwatch heard some positive feedback about timely and effective care. However, unfortunately most told of challenges experienced in getting support from Cora Health, including:
Challenges with communication - particularly experiences of contacting Cora Health on the phone, such as the phone not being answered
Unclear information resulting in a lack of clarity about how to contact Cora Health or make an appointment
Difficulty making appointments, particularly at a location that is easy to get to or local to the patient – with some people having to travel cross county
Long waits for appointments and cancellations, often at the last minute, in turn adding to waiting times
Problems with referrals and pathways to further care, with people feeling they have to ‘jump through hoops’ to get referred on for scans or to other services
Complaints about the quality of care received, including a lack of accessibility for a visually impaired person. Healthwatch also heard about the negative impact these challenges have had on people’s mental and physical wellbeing due to delays in getting the care they need.