What we are hearing: quarterly report - October - December 2024

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Summary of report content

This is a summary report by Healthwatch York. The report summarises what has been heard between October-December 2024.

The service areas highlighted in this report are as follows:

  • GP services
  • Hospital services
  • Mental health services
  • Commissioning
  • Dental services
  • Social care services

There is also a summary of reports, ongoing work and meetings.

There are no recommendations in this report.

There are no follow up actions in this report. However it is part of an ongoing update series.

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General details

Local Healthwatch
Healthwatch York
Publication date
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
Engagement event
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
278
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