What we are hearing: quarterly report - July - September 2024

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Summary of report content

This is a summary report by Healthwatch York. The report summarises comments from July - September 2024.

Key findings in this report include:

  • Hospital services
  • GP services
  • NHS dentistry
  • Mental health services
  • Social care services

Key findings include:

  • Challenges for families of neurodivergent children around education, health and wellbeing
  • Waiting for social care support
  • Support and services for people living with long Covid
  • Difficulties accessing HRT and other menopause support for those experiencing early menopause
  • Long waiting times for assessments for ADHD and autism
  • Long waits for hospital care 

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General details

Local Healthwatch
Healthwatch York
Publication date
Key themes
Access to services
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Dentist
Discharge lounge/ discharge team/ discharge to assess
General outpatients and hospital-based consultants
General Practice (GP)
Hospital-based psychiatric care
Mental health crisis service
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Number of people who shared their views
275
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