What we are hearing Quarterly Report: April - June 2025
Download (PDF 436.96 KB)Summary of report content
Healthwatch York report on key themes in the feedback they received in Q1 2025/26. During that period, they heard from 395 people.
Key themes in feedback about GP services
- Praise and thanks for care
- Difficulties in making appointments
- Concerns about missed and delayed diagnoses
- incorrect medical records
- Failure to signpost to further help and support
Key themes in feedback about hospital services
- Praise and thanks for care
- Concerns about lack of support for some health conditions
- Long waiting times
- Problems with medication
- Concerns about staffing levels and quality of care
- Failure to meet access needs
Key themes in feedback about mental health services
- praise and thanks for care
- Dismissive attitudes from staff
- Difficulties getting access to the right care and support
- Long waiting times for support
Key themes in feedback about dental care
- Praise and thanks for care
- Lack of NHS dentists in the city
- Unaffordable costs of private care
- Reports of poor treatment and failure to remedy problems
- Challenges accessing care for potentially vulnerable groups and individuals
Key themes in feedback about neurodiversity support
- Praise and thanks for care
- Long waiting times for accessing diagnosis
- Challenges in accessing education due to health issues
- Concerns about transitions from children’s services to services for adults
- Lack of multi-agency working for those with the most complex needs
Key themes in feedback about social care
- Praise and thanks for care
- People looking for information about dementia support