What we are hearing about Guildford & Waverley - November 2024

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Summary of report content

Healthwatch Surrey report on the insights into local people’s views on, and experiences of, health and social care services in Guildford and Waverley. It is based on what people have told them at a series of engagement events in the area, as well as enquiries to their Helpdesk, between April 2024 and October 2024.

The report focusses on three key areas:

  • Respiratory health
  • Key neighbourhoods of Westborough and Stoke
  • Royal Surrey County Hospital administration errors

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Integration of services and communication between professionals
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated
Respiratory medicine (lung services)
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