What we are hearing? 31st May 2020

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Summary of report content

This briefing summarises key themes we are hearing, and we will update it regularly. We are hearing more about the impact on other services than about COVID-19 itself, GP access – a mostly positive journey, people have shared positive stories about the speed and efficiency of hospital treatment and referrals, and changes to ways of working, However, delays and cancellations to services are impacting directly on people’s wellbeing: we have heard about cancer, dentistry and physiotherapy in particular.

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General details

Local Healthwatch

Healthwatch Surrey

Publication date

Sunday, May 31, 2020

Type of report

Report

Key themes

Access to services

Booking appointments

Communication with patients; treatment explanation; verbal advice

Remote appointments and digital services

Health inequality

Written information, guidance and publicity

Prevention of diseases, including vaccination, screening and public hygiene

Lifestyle and wellbeing; wider determinants of health

Caring, kindness, respect and dignity

Service organisation, delivery, change and closure

Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?

Primary research method used

Survey

If an Enter and View methodology was applied, was the visit announced or unannounced?

N/A

Details of health and care services included in the report

Dentist

General Practice (GP)

Details of people who shared their views

Number of people who shared their views

Age group

All

Gender

All

Ethnicity

All

Sexual orientation

Not known

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