What people told us about Ophthalmology services at Southport & Ormskirk NHS trust

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Summary of report content

Healthwatch Sefton report on the feedback which patients; family; staff and visitors have shared with us about the Ophthalmology services at Southport & Formby District General Hospital from June 2019 to January 2020. During this period Healthwatch Sefton received 36 reviews relating to the service.

Ophthalmology services at Southport and Ormskirk Hospital NHS Trust scored an average Healthwatch Sefton rating of 4.31 out of 5 stars during the period of June 2019 to January 2020. Over all the Trust scored 5 out of 5 stars for average individual ratings for quality of catering.

 The main areas of feedback received is themed around ‘Treatment and Care’, with 30 comments resulting in 87% positive feedback. ‘Access to services’ was the second highest feedback area, receiving 21 comments, achieving 43% positive feedback. ‘Administration’ received 19 comments resulting in 41% positive feedback. ‘Staff’ received 94% positive reviews from 18 reviews. Although there were only 6 comments relating to the theme ‘facilities & Surroundings’, comments shared related to improvements to the department but that space within the department continued to be an issue. There were 4 comments relating to communication which were all positive.

There were two recommendations, including the need for the Trust to act on Healthwatch Sefton’s feedback.

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General details

Local Healthwatch
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ophthalmology
Name of service provider
Southport and Ormskirk NHS Trust

Details of people who shared their views

Number of people who shared their views
36
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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