What people told us about maternity services

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Summary of report content

Healthwatch England undertook an analysis of its feedback about maternity services during the period April 2019 to March 2022. 441 people gave their feedback on this topic during this period.

Continuity of care throughout pregnancy, during childbirth and in the postnatal period are important. However, people are currently not experiencing continuity of care consistently enough from maternity care providers. 

Services are overstretched, particularly care in postnatal wards and care providers in the community in the months following childbirth. 

When things go wrong, they can go very badly wrong, having a lasting impact on families, particularly those who are not properly supported by maternity services. 

People need more support for mental health throughout the perinatal period. 

Fathers and partners are often overlooked, which has been exacerbated by the impact of Covid-19 restrictions during this period. 

Specific groups are more likely to receive poor care, and there are racial disparities in maternity care

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Health inequality
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
Health visitors including baby clinics
Maternity care

Details of people who shared their views

Number of people who shared their views
441
Gender
Women
Non-binary people
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Yes
No
Ethnicity
Black / Black British: African
Black / Black British: Caribbean
Sexual orientation
Asexual
Bisexual
Lesbians / Gay women
Pansexual
Pregnancy/maternity
Currently pregnant
Currently breastfeeding
Given birth in the last 26 weeks
Types of long term conditions
Mental health condition
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