What people have told us about Urgent and Emergency Care services

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Summary of report content

Healthwatch England produced a briefing about their evidence on urgent and emergency care services.  During the period 1 December 2020 to 16 February 2022, they received 1,490 pieces of feedback.  This briefing covers:

  • Overall sentiment of our feedback on urgent and emergency care
  • Key themes in our feedback about A&E, Ambulances and NHS 111

 

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Follow-on treatment and continuity of care
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Emergency department (inc A&E)
NHS 111

Details of people who shared their views

Number of people who shared their views
12,647
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