What people are telling us: a summary - January to March 2020

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Summary of report content

Healthwatch England report on the key themes in the insight it received during the period 1 January to 31 March 2020.  During that period, it heard from 30,421 people.

The report looks at:

  • The top questions people are seeking advice about
  • Delays to getting care and other cross cutting issues
  • The initial impact of the COVID-19 pandemic on access to care
  • Feedback from the Speak Up 2020 campaign
  • Issues by service area

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Healthwatch England General Insight Review
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Cost and funding of services
Diagnosis
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Parking and transport
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
Healthwatch Network
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Dentist
Emergency department (inc A&E)
General Practice (GP)
Home care/domiciliary care including personal assistants and personal budgets
Hospital services- not stated
Inpatient care/General inpatients
NHS 111
Patient Transport and NEPTS
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
30,421
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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