What people are telling us: October - December 2019

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Summary of report content

Between October and December over 8,690 people shared their experiences of using health and social care with Healthwatch England. This briefing looks at 149 reports published by local Healthwatch, as well as individual feedback from the public. It aims to provide health and social care professionals with a summary of the issues people have raised with us. 

What issues do we look at? 

  • Key issues the public have told us about primary care, hospital care, social care and mental health support.
  • The top questions people are seeking advice about. 
  • In focus: We take a closer look at what people are telling us about NHS funded wheelchair and home equipment services, as well as the issues trans people experience when it comes to health and care.

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Equipment services (including wheelchairs, incontinence, home adaptations)
Hospital services- not stated
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
8690
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