What matters to you? Rutland people tell us what they need and want from place-based care

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Summary of report content

Healthwatch Rutland was asked by the Rutland Health and Wellbeing Board to find out what people need and want from a place-based health and care plan for Rutland, to help them stay well and live healthy lives. They spoke to 139 people between April and June 2021.

This research clearly shows that people in Rutland have their own opinions about the design and implementation of the plan for place-based health and care. Throughout, the following dominant themes emerged:

  • travel and transport difficulties;
  • the use of technology for consultations and patient monitoring;
  • thoughts about what care services could be offered closer to home;
  • how to stay well and lead a fulfilling life;
  • the need for information and education;
  • problematic communications between health and care providers;
  • the issues of living on or near county boundaries;
  • the public’s opinions about the organisation of the NHS and the desire to be treated as partners in the provision of health and care services.

There were 10 recommendations about improving place based care.  The report contains a response from the provider outlining the actions they will take on the report’s findings.

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General details

Local Healthwatch
Healthwatch Rutland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Diagnosis
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Integration of services and communication between professionals
Parking and transport

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Focus group
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Oncology and cancer care
Rehabilitation/enablement
Ear, nose and throat, audiology and maxillofacial services
General outpatients and hospital-based consultants
Paediatric care
Physiotherapy
Chiropody/podiatry
Sexual health
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers
District nurse and community nursing
Emergency department (inc A&E)
Ambulances and paramedics
NHS 111
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
139
Age group
All
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Learning disability or difficulties
Types of long term conditions
Learning disability
Does this report feature carers?
Yes
Seldom heard groups
People who are geographically isolated
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