What have people been telling us? A summary of our evidence - July to September 2019

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Summary of report content

Healthwatch England reports on the experiences of health and social care shared with them during the period July to September 2019.  During this period over 14,000 people’s views were shared with them.

The report looks at the following emerging issues:

  • The poor communication of GP practice mergers and closures that have led to some people being deregistered
  • People’s physical health concerns are not always being taken seriously if they also have a mental health condition
  • People facing long waiting times for assessments for autism support
  • Families and carers not being involved in decisions about people’s diagnosis, treatment and support

There are also sections on continence care and diverse ethnic communities.

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Parking and transport
Communication with patients; treatment explanation; verbal advice
Diagnosis
Public consultation and engagement
Written information, guidance and publicity
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Home care/domiciliary care including personal assistants and personal budgets
Emergency department (inc A&E)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
14000
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Mental health condition
Does this report feature carers?
Yes
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