What do patients think about the Fracture Clinics at the Worcestershire Acute Hospitals NHS Trust?
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Healthwatch Worcestershire completed 25 visits across the three hospital sites between 5th March 2019 – 9th April 2019. The Trust were aware that we would be carrying out visits between these dates. However, hospital staff did not know when we would be visiting which clinic or on which site. 13 visits were to Worcestershire Royal Hospital (WRH); 7 to the Alexandra Hospital and 5 to the Kidderminster Hospital & Treatment Centre (KHTC).
They developed a survey asking patients about their experience of the Fracture Clinic. They used the same survey at all 3 hospital sites. The Survey asked patients about referral to the clinic; reception; waiting at the clinic; clinic environment; hand hygiene; seeing the doctor and alternatives to face to face appointments. We also asked patients about what was positive about their visit and what could be improved.
They collected a total of 375 surveys. Overall, the responses to the survey questions were positive. They found most patients had been referred to the Fracture Clinic by hospital staff. Most patients said they were not given an opportunity to explain about any particular communication needs they might have at the reception. 98% of patients said they were able to get a seat in the waiting room, however it was cramped.