What did we hear in May?

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Summary of report content

Healthwatch Greenwich report on key themes in the feedback they received in May 2023.  During this period they heard from 276 people.  The key themes highlighted were:

  • Booking GP appointments
  • The quality of clinical staff at GP surgeries
  • Pharmacies
  • Hospital care, including A&E and outpatients

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Patient/resident safety
Remote appointments and digital services
Service organisation, delivery, change and closure
Triage and admissions
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Children's social care services
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
NHS 111
Pharmacy
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
276
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