What Cornwall and the Isles of Scilly say about health and social care during the COVID-19 pandemic

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Summary of report content

Healthwatch Cornwall reported on the key results from a survey they ran in collaboration with Public Health Cornwall and NHS Kernow. The survey ran for six weeks in June and July 2020 and asked residents of Cornwall about their experiences during the pandemic, including:

  • Views on the quality and accessibility of information and advice.
  • Experiences of changes to health and social care services.
  • Impact of the pandemic on people’s mental health and wellbeing and sources of support.
  • Changes to employment and uptake of volunteering.

The findings highlighted a range of issues and recommendations for the attention of health and social care providers in Cornwall, summarised within the key themes of Mental Health and Wellbeing, Carers and Communications.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Remote appointments and digital services
Written information, guidance and publicity
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Name(s) of the partner organisation(s)
Public Health Cornwall; NHS Kernow.
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants
Other
Adult social care, including care packages and social workers
Day care centre (social care)
Home care/domiciliary care including personal assistants and personal budgets
Name of service provider
Multiple

Details of people who shared their views

Number of people who shared their views
1731
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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