What are people telling us about Covid-19

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Summary of report content

Healthwatch England report on key themes in the insight they are receiving on the impact of the Covid-19 pandemic.  This report is based on insight up to 3 April 2020. 

It covers:

Access to timely and accessible information

  • Access to primary care services
  • People who are shielding
  • Access to social care support
  • Access to community support

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General details

Local Healthwatch
Healthwatch England
Publication date
Type of report
Report
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Communication with patients; treatment explanation; verbal advice
Health inequality
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
General Practice (GP)
NHS 111
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