Wexham and Frimley Park hospitals – service users’ views

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Summary of report content

Healthwatch Bracknell Forest, Healthwatch Slough and Healthwatch Windsor, Ascot and Maidenhead report on the feecback and outcomes of the monthly hospital visiting programme they have been running at Frimley and Wexham Park Hospitals.  They spoke to 240 people from September 2023 to March 2024.

They heard about:

  • Parking
  • Communication
  • Accessibility issues
  • Staffing
  • Using apps

Outcomes included improving communications and signage.

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General details

Local Healthwatch
Healthwatch Bracknell Forest
Healthwatch Slough
Healthwatch Windsor, Ascot & Maidenhead
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Parking and transport
Remote appointments and digital services
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
240
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