Wells Health Centre Feedback

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Summary of report content

Healthwatch Norfolk visited Wells Health Centre in October 2023 to speak with patients about their experience with health and social care services. From this visit they received 14 reviews for the centre with an average star rating of 4.8 out of five.

Overall, most people they spoke to were very happy with the care and service they received from Wells Health Centre and most told them they were able to get appointments when they needed them. 

Suggestions for improvements included having quieter hold music which a patient said was loud and wanting to feel less questioned by receptionists when trying to access care.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Privacy and confidentiality
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
14
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