Warwickshire North Pharmacy Report

Download (PDF 620.24 KB)

Summary of report content

Between July and September 2024 Healthwatch Warwickshire asked people across Warwickshire North about their experiences of using pharmacy.  They heard from 358 people.

Most people visit a pharmacy monthly for repeat prescriptions, over-the-counter medication, and pharmacist advice.  People are generally satisfied with pharmacy services, appreciating helpful and friendly staff. 

Common issues include long waiting times, stock shortages, and occasional miscommunication between GPs and pharmacies. 

Most people use the NHS App, GP website, and Patient Access for managing prescriptions, though some struggle with app usability and the transition from the Prescription Ordering Direct (POD) service. 

Home delivery services are highly valued, especially by those with mobility issues and chronic conditions. 

 There is some awareness of Pharmacy First, with some using it for minor ailments, while others are unaware of its benefits.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
358
Did you find this attached report useful?
0
No votes have been submitted yet.