The Walton Centre NHS Foundation Trust July 2019-March 2020

Download (PDF 1.08 MB)

Summary of report content

Healthwatch Sefton collected feedback about The Walton Centre NHS Foundation Trust between July 2019-March 2020 from 59 people. 

The report found that people rated the treatment and care of the hospital highlight, with staff also receiving positive feedback. Facilities and surroundings were the most negatively reviewed, particularly around car parking. 

Healthwatch Sefton will be monitoring the areas for improvement.

The service provider responded positively to the report and recommendations. 

Would you like to look at:

General details

Local Healthwatch
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Name of service provider
The Walton Centre NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
59
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.