The Walton Centre listening event

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Summary of report content

In December 2017 Healthwatch Liverpool and Healthwatch Knowsley visited The Walton Centre NHS Foundation Trust to speak with patients and families to find out what they thought was good, and what could be improved about the service.

Patients were asked questions that had been jointly agreed between Healthwatch and The Walton Centre: what they thought worked well, what improvements they would like to see, whether they felt well informed regarding appointments and medical conditions and whether staff members introduced themselves. Healthwatch also explored opinions on dignity and respect and asked patients to rate the service.

During the event, Healthwatch staff visited the wards and spoke with 38 patients, the majority of whom reported excellent patient experience. Patients were reported to be very happy with the services provided at the Trust and over two thirds gave it top marks with a rating of five out of five stars. The few issues raised related to communication, pain medication and food.

All feedback has been shared with The Trust and commissioners.

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Triage and admissions
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Public consultation and engagement
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
Healthwatch Knowsley
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Thhe Walton Centre NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
38
Age group
All
Gender
All
Sexual orientation
Heterosexual / Straight
Does this report feature carers?
Not known
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