Voices for change: Shaping Stop Smoking Services Together

Healthwatch Hertfordshire was commissioned by Public Health at Hertfordshire County Council to hear the perspectives and experiences of smokers, ex-smokers and the general public. The findings from this engagement will support Public Health in shaping its plans, target its work and meet the requirements of the local community by providing the services people want, in a way they want it. 665 people completed the survey and 14 people took part in a one to one interview.

140 smokers shared their views: 

• Over 75% of smokers have been smoking for over 20 years. Smokers were more likely to be aged between 18-44, women, people with a long-term condition and/or mental health condition, and those with less disposable income.
• More than 90% have tried to stop smoking before, and 63% have looked for support – of which over 70% have spoken to a GP.
• 85% said their smoking habit impacts their finances.
• More than 33% are reluctant to access support because they are afraid of failing.
• Over 50% have tried a vape, e-cigarette or nicotine replacement therapies to stop smoking.
• More than 50% would prefer to receive in-person face-to-face appointments for stop smoking support.

449 ex-smokers shared their views: 

• More than 50% smoked for more than 20 years.
• Over 70% decided to quit smoking due to health concerns.
• Only 20% ex-smokers accessed support to stop smoking, half of whom received support from their GP practice.
• For those who accessed support, almost 90% said it was easy/very easy to do so, and that it was helpful/very helpful.
• More than 50% chose not to seek support because they felt they did not need help, and 30% were not aware of the support available.

Promoting Hertfordshire’s stop smoking services: 

• 45% of smokers are aware of Hertfordshire’s stop smoking services.
• 30% of respondents suggested that information about stop smoking services needs to be displayed in a range of community settings.
• Other suggestions included: providing information in healthcare settings, using social media channels, sharing success stories, using encouraging messaging, and educating children and young people.