Voiceless, unheard and socially excluded

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Summary of report content

This is a report by Healthwatch Dorset. The project looks at homeless people's experiences of accessing health and care.

Healthwatch Dorset wanted to find out first-hand about the barriers and challenges faced by people experiencing homelessness and those who are vulnerably housed when they try to access  health and care services in Bournemouth, Christchurch and Poole (BCP), including primary, secondary, social and community care.

Over a 10-week period during January to March 2024 staff spoke to people in the surroundings where they feel comfortable and safe. This was 26 people who are currently experiencing homelessness or in vulnerable housing; all were aged 18 and over. Healthwatch also spoke to seven health professionals and support workers.

There are recommendations in this report.

There are no follow up actions in this report. The provider has responded.

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General details

Local Healthwatch
Healthwatch Dorset
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Health inequality
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Services for people with drug, alcohol and other addictions
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
33
Seldom heard groups
Homeless people
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