Visits to mental health crisis support services in Northamptonshire
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Healthwatch Northamptonshire has been carrying out a series of visits to NHS and Social Care funded services in Northamptonshire to ascertain the experience and opinions of service users, with a focus on mental health. They wanted to understand more about people’s experiences of mental health crisis support, so visited services provided by Northamptonshire Healthcare NHS Foundation Trust (NHFT) and Mind, the main providers of mental health crisis support in the county
The report outlines visits to two NHFT Crisis Houses in the county and a Crisis Café at Wellingborough Mind and observed good care that was centred around the needs of the service users. The service users Healthwatch Northamptonshire spoke to also commended the support they were given. Both services were clearly beneficial to those that used them and necessary to supports people experiencing a mental health crisis.
There were 4 recommendations for the Mind Crisis Café in Wellingborough, 3 for the Martins and 4 for the Warren. Recommendations covered issues including the use of volunteers, increasing the service, improving décor and furnishings, improving awareness of the services and keeping up with the excellent standard of care and support provided.
The report includes responses from the two providers to the recommendations.