Visits to hospital urgent and emergency care services: Summary report
Download (PDF 827.34 KB)Summary of report content
This is a report by Healthwatch Coventry. Healthwatch looked at experiences in A&E and minor injuries.
Healthwatch Coventry wanted to find out about experiences of local hospital urgent and emergency care services because they heard concerns from local people about how busy the services are and about waiting times.
Recently £1.5 million was spent on the layout of A&E and minor injuries unit at University Hospital Coventry (UHCW) to make it more efficient, this work aimed to look at the impact for patients.
There was also an aim to see how people flowed between different services within urgent and emergency care as part of the ‘streaming process’ to get people to the most appropriate place for their medical needs.
There are recommendations in this report
- Safe access between floors
- Privacy and Dignity
- Purpose of SDEC and MAU
- Communication and support
- Share good practice
- Facilities and the building
There are also follow up actions in the report agreed with the provider.