Visits to hospital urgent and emergency care: Experiences and actions

This is a report by Healthwatch Coventry. Following the completion of A&E department expansion was completed at UHCW in November 2023 Healthwatch wanted to look at the effects on patients. Healthwatch representatives visited the hospital to conduct an enter and view.

The aims of the work were:

1. Gaining people’s experiences of A&E and the different elements of same day emergency care at UHCW.

2. Gathering experiences of short stay ward areas connected to same day emergency care.

3. Understanding people’s experiences of communication, their patient journey, plus dignity and wellbeing and other factors important to people.

There are recommendations in this report.

There are follow up actons in this report from the provider.