Visits to the Crawley Urgent Treatment Centre

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Summary of report content

Healthwatch West Sussex Engagement team visited the Crawley Urgent Treatment Centre on Monday 27th November between 10.30 and 12.30pm and Thursday 7th December between 1:45 and 3pm.  They spoke to 72 patients

Key findings

At both visits, the UTC was busy with a wait time of 2 hours when Healthwatch arrived, which increased to 3 hours by the time they left.

The  main reason people were attending was due to not being able to access their GP for an appointment or unable to gain an appointment in a suitable timeframe, or they had decided, due to previous experience to come direct to the UTC. Some couldn't access appointments at their GP due to working and caring responsibilities.

People were concerned about parking at the centre.

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General details

Local Healthwatch
Healthwatch West Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Consent, choice, user involvement and being listened to
Parking and transport
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
72
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