Using Health and care services during the Covid-19 lockdown
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Healthwatch Leicester and Healthwatch Leicestershire undertook a research project on the impact of the Covid-19 pandemic on health and social care. They undertook a survey to which 835 people responded.
People felt there was a good access to information available from different sources however more consistent communications would have improved patient experience. There was almost too much information, so understanding what guidance to follow became much more challenging.
Having a greater focus on online or phone triage with Primary Care services was seen a mostly positive for residents however concerns were raised about it becoming the only method of accessing services as well as highlighting how this approach can disadvantage some communities. Residents felt slightly less positive towards video consultation. More proactive communications between patients and their GP practice, would support better understanding what support and services are available.
A significant portion of residents have not sought help and support for health and care issues during lockdown. This is likely to impact on services once restrictions are lifted.
People felt that the pandemic has had an impact on residents’ mental health.