Urgent Care Centre Chase Farm Hospital

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Summary of report content

Between 2nd and 19th July 2019, Healthwatch Enfield engaged with 372 local residents to hear their views about the proposal to change the closing time of the Urgent Care Centre at Chase Farm Hospital. Feedback was collected via online survey and face to face engagements.

The report found that 84% of local people, who provided feedback to Healthwatch Enfield, did not agree with the proposal. Almost three quarters (74%) felt the Centre was a valuable resource for their health problems and the proposed changes would further reduce the provision of urgent care services in Enfield. Additionally, the respondents felt that confusion about current opening times and lack of information about the Centre were the factors that impact the utilisation of the Urgent Care Centre at Chase Farm Hospital.

The report recommended to maintain opening times of the Urgent Care Centre from 8:00am to 10:00pm and work with local people and stakeholders to raise awareness of the Centre.

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General details

Local Healthwatch
Healthwatch Enfield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Written information, guidance and publicity
Public consultation and engagement
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
No
Primary research method used
Engagement event
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
NHS Enfield and NHS Barnet CCG and Royal Free London NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
372
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Heterosexual / Straight
Does this report feature carers?
Yes
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