Urgent Care Center, Brants Bridge

Download (PDF 882.82 KB)

Summary of report content

Healthwatch Bracknell Forest decided to visit Brant's Bridge Urgent Care Centre in December 2024 after receiving mixed feedback about the service.  They spoke to 21 people.

Patients expressed high satisfaction with the service at Brants Bridge, appreciating the quick access to care in a convenient location.

All patients were satisfied with their experience of accessing the service, waiting and the care they received.

Healthwatch observed a calm, pleasant environment with staff and clinicians treating patients with care.

Patient suggestions for improvement included extending the service to allow diagnosis of issues that currently require patients to travel to hospital and allowing walk-ins for illness as well as minor injury.

While the site is largely accessible, Healthwatch recommends addressing the columns in reception, improving the signage directing patients to the lift and the toilets.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Bracknell Forest
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Parking and transport
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
21
Did you find this attached report useful?
0
No votes have been submitted yet.