Urgent Care Center, Brants Bridge
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Healthwatch Bracknell Forest decided to visit Brant's Bridge Urgent Care Centre in December 2024 after receiving mixed feedback about the service. They spoke to 21 people.
Patients expressed high satisfaction with the service at Brants Bridge, appreciating the quick access to care in a convenient location.
All patients were satisfied with their experience of accessing the service, waiting and the care they received.
Healthwatch observed a calm, pleasant environment with staff and clinicians treating patients with care.
Patient suggestions for improvement included extending the service to allow diagnosis of issues that currently require patients to travel to hospital and allowing walk-ins for illness as well as minor injury.
While the site is largely accessible, Healthwatch recommends addressing the columns in reception, improving the signage directing patients to the lift and the toilets.