Updates and key themes September 2021

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Summary of report content

In the first 6 months of 2021:

  • 1,482 people have shared their views and experiences with Healthwatch North Tyneside
  • 1,806 people have attended 24 events across North Tyneside
  • 1,224 people participated in Healthwatch North Tyneside’s GP access research
  • 88,000 information booklets have been distributed

Healthwatch North Tyneside have been working closely with the CCG, Tyne Health, North Tyneside Council and VODA since December 2020 to provide public facing communications for the North Tyneside Vaccine programme.

This report summarises findings from research into:

  • Accessing GPs during the pandemic
  • Covid and Flu vaccination programmes
  • Experiences of menopause support in North Tyneside
  • Waiting times for treatment for long term conditions
  • Experiences of maternity and child health during Covid
  • Access to pharmacy and prescriptions
  • Carers’ experiences during Covid
  • Adult social care user engagement

 

 

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General details

Local Healthwatch
Healthwatch North Tyneside
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Engagement event
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Diagnostic centre/hub
General Practice (GP)
Other
Maternity care
Pharmacy
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
4512
Does this report feature carers?
Yes
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