An update report on CAMHS services

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Summary of report content

In 2017 Healthwatch York undertook a piece of work to highlight parents’ experiences of Child and Adolescent Mental Health Services (CAMHS) in York. This report provides an update on the progress within CAMHS following the recommendations made in the 2017 report.

The 2017 Healthwatch report analysed the results from a survey completed by York Inspirational Kids. The survey was launched in June 2017 to review parents’ experiences. It ran for two weeks and received 55 responses.

The following issues were highlighted by respondents:

- Long waiting times for assessment and diagnosis

- The need for earlier diagnosis to ensure parents and schools could better support children

- A need for better joint working and commissioning and improved communication with private and voluntary sector service providers

- A lack of information about where else families could go to get support

People said that once support was provided by CAMHS it was generally beneficial. However, more attention to the needs of parent carers and siblings was needed. People experienced difficulties re-engaging with services post discharge

The response to the 2017 report indicates a range of new investments, initiatives and service changes have occurred since the past survey. 

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General details

Local Healthwatch
Healthwatch York
Publication date
Date evidence capture began
Type of report
Report
Key themes
Access to services
Triage and admissions
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Diagnosis
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Referrals
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)

Details of people who shared their views

Number of people who shared their views
55
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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