University Hospitals Coventry and Warwickshire NHS Trust ward visits Oct 2017

Download (PDF 971.08 KB)

Summary of report content

The Healthwatch Coventry Steering Group agreed that Enter and View Visits to adult hospital wards at University Hospitals Coventry and Warwickshire NHS Trust (UHCW) would form part of the 2016-17 Healthwatch work programme because of feedback from patients regarding communication on and how this met the needs of patients with communication support requirements.

Between January and August of 2017 Healthwatch Coventry carried out a number of enter and View visits to various wards in UHCW.

A total of 107 people took part in semi structured interviews completing surveys.

A total of 8 recommendations were made as a result of the survey and the trust responded to the recommendations.

The responses were included in this report.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Coventry
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Communication with patients; treatment explanation; verbal advice
Discharge
Written information, guidance and publicity
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Inpatient care/General inpatients
Name of service provider
University Hospitals Coventry and Warwickshire NHS Trust

Details of people who shared their views

Number of people who shared their views
107
Age group
All
Gender
All
Ethnicity
All
Types of disabilities
Sensory impairment
Learning disability or difficulties
Types of long term conditions
Learning disability
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.