United Women's Affiliation: #SpeakUp project report

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Summary of report content

Healthwatch Sheffield gave the organisation United Women Affiliation a small grant to undertake engagement with their membership on the healthcare needs of Black African women.  They spoke to 147 women at a series of engagement events.

Key findings:

  • Many women expressed frustration that medication is offered as the first (or only) choice when they present to their GP with a health issue.
  • Women with language barriers find it difficult to understand the medication they are prescribed.
  • Appropriate interpreters aren’t always supplied and women who need one find that healthcare providers don’t allow them enough time for appointments.
  • Women find it difficult to get GP and dentists appointments.
  • Women don’t feel they are listened to by healthcare professionals
  • Dentists didn’t explain NHS dental charges well enough and women felt that NHS prescription charges were confusing
  • Damp social housing exacerbated their health issues and racism and harassment from other people made them feel unsafe in their homes.
  • Women needed access to green space for their mental wellbeing.
  • Some of the engagement sessions involved talks from healthcare professionals which the women found very informative.

The report contains eight recommendations about prescriptions, involvement, access to interpreters, longer appointment times, information about NHS charges, feeling listened to, outreach; how to report housing issues and information.

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
United Women's Affiliation
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Pharmacy

Details of people who shared their views

Number of people who shared their views
147
Gender
Women
Ethnicity
Black / Black British: African
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