Trinity Hospice - Your Voice Matters
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Healthwatch Blackpool gathered feedback from 147 patients, families, and carers across the Fylde Coast, including 131 survey responses. Feedback highlighted strengths in care, compassion, professionalism, and communication, as well as areas for improvement. These insights will guide future service development, helping Trinity Hospice continue to meet community needs with excellence and openness.
Key findings
Most feedback came from family members of people who had used Trinity Hospice services, mainly within the past one to two years. Care was most commonly provided through the Inpatient Unit, hospice-at-home, and counselling at the Linden Centre.
Overall, experiences were very positive, with respondents praising compassionate, respectful care, inclusive support, and the professionalism of staff across all roles. Families valued the holistic and dignified end-of-life care, meaningful time with loved ones, and personalised acts of kindness. A small number of respondents noted challenges around communication, coordination between services, and access to care, highlighting areas for improvement.
Most respondents felt listened to and well informed, describing communication as clear, compassionate, and easy to access. Staff were widely praised for their kindness, professionalism, and supportive approach. A small number of respondents reported minor communication issues, including missing information, difficulty contacting hospice-at-home staff, and negative interactions.
Most respondents felt able to give feedback and reported no gaps in care, describing services as exceptional, and communication as strong. The majority would recommend Trinity Hospice. A small number suggested minor improvements, including clearer feedback options, improved communication during end-of-life transitions, better information for families, and follow-up bereavement support.
Healthwatch Blackpool found the IPU welcoming, with patients and families highly satisfied with their care. The main improvement identified was improved collection and recording of feedback, including capturing verbal comments and offering forms throughout a patient’s stay. Regularly reviewing this feedback would support continuous improvement. Overall, staff dedication and high-quality care were widely praised.