Trends analysis: Anti-coagulation service
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Healthwatch Croydon engaged with 118 service users, which were held between 24th April to 20th May 2016.
The work was done as part of a trend analysis of the patient experience, and of a programme of engagement on anti-coagulation services. The engagement events were held in several clinics in Croydon.
The report identifies a number of key issues. Patients are satisfied with Waiting Times, Staff Attitude and the overall Quality of the service. Healthwatch Croydon observed that most patients were seen within ten minutes of arrival, and regardless of their appointment times. Sentiment about Catchment/Distance is also broadly positive, while marginally negative on the waiting Environment/Layout, according to comments. Sentiment is positive at most clinics, while broadly so at Queenhill Medical Practice and marginally so at Boots Purley. At Purley, although patients were seen within their appointment time, we did observe some having to stand while waiting.
The report does not make any recommendations