Transfer of Care Project: The Rutland Patients' experience
Download (PDF 413.71 KB)Summary of report content
Healthwatch Rutland had been hearing from the public about delayed transfer of care and problems with hospital discharge. They worked with the Rutland Integration Executive Group to identify how these problems could be resolved. They interviewed 24 people, including 11 patients and family members and 13 front line staff.
Key findings:
Patients and family members had considerable praise for some of the front line workers they came across during the transfer of care.
No patients were aware of the possibility of an independent advocate or any other patient support.
People were largely satisfied with the provision of equipment in their homes to allow them to be discharged from hospital.
Patients had feedback about non-emergency transport including delays.
Patients and their families were confused as to what the care offered in care home interim beds included.
A number of patients commented on pharmacy delays at Peterborough City Hospital which delayed their discharge.
The complexity of understanding the health and social care system caused a lot of anxiety for patients and their families.
Several patients experienced the loss of personal items during their transfer of care.
Patients wanted assessments done during the discharge process to be shared across the health and social care system.