Three hospitals, three weeks: patient experiences at Norfolk hospitals
Download (PDF 3.55 MB)Summary of report content
This report is by Healthwatch Norfolk. The project looked at experiences at several local hospitals in the wider area.
Four hospitals were visited and survey responses gathered alongside this work. A total of 1,416 people shared there views and there are additional staff comments as well. A set of four surveys were used depending on the relevant topic/service being discussed.
There are recommendations in this report. They can be summarised as:
- Ensure staff continue to work to the values of ‘kindness, dignity, and respect’.
- Ensure communication with patients and carers is clear and up to date.
- Review food menus and ensure patients receive appropriate meals.
- Improve understanding of patient journey which may lead to anxiety or frustration and impact patient mood.
- Improve discharge process and manage expectations.
- Explore experiences of those on waiting lists.
There are follow up actions in this report.
Broadly the suggestion is to continue to monitor the issues that arose and consider future work with the hospitals involved in this work.