Telephone befriending: a valuable service during lockdown

Healthwatch Enfield reported on a snapshot of issues raised by residents as being vulnerable or at risk within the London Borough of Enfield during the coronavirus pandemic. Without doubt, the main issue was the impact of social isolation on health and wellbeing including mental health issues, with those residents with ongoing health needs being particularly concerned. Food parcels and medicines delivery were really appreciated. The support of family and neighbours was also valued. Practical issues were also raised and help to resolve these problems was offered wherever feasible.

Healthwatch Enfield reported that the befriending service was valued and should be continued if people request it, with established organisations being asked to support the calls.