Swan Lane Surgery feedback report

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Summary of report content

Healthwatch Norfolk undertook an engagement event at Swan Lane Surgery in September 2025.  They spoke to 22 people.

The report looks at:

  • Services provided by the surgery
  • Parking
  • Facilities in the surgery, including the waiting room
  • Quality of care
  • Booking appointments
  • Having to queue to get prescriptions dispensed

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Medication, prescriptions and dispensing
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
22
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