Support for mental health and wellbeing - a carer's perspective

Healthwatch Worcestershire undertook research on support for mental health and wellbeing from a carers’ perspective. They spoke to 25 carers about the information and support they received while caring for someone with a mental health condition, including experiences of supporting people during periods of crisis. 

The report found that carers often received inconsistent information and support. Nearly half said they had not received any information at all, and no carers reported receiving all the information they needed. Many wanted more guidance about mental health conditions, respite care, support groups, crisis services and how to help the person they cared for. Twenty of the 25 carers said they received no formal support, with many reporting they had never been offered any assistance. 

Most carers had supported someone through a mental health crisis. Many reported waiting more than 48 hours for help or said no help was received. Carers identified being listened to, receiving help quickly, reassurance and clear information as the most important factors during a crisis. Many felt more could have been done to prevent crises, including listening more carefully to carers and service users, providing earlier intervention, taking concerns seriously and monitoring people's wellbeing more effectively. More than half said they had no confidence that the person they cared for would receive a timely and helpful response during a future crisis. 

Healthwatch Worcestershire recommended that carers are identified earlier, involved in care planning and routinely provided with clear information about available support. The report also called for a more consistent approach from health and social care professionals to ensure carers receive the information, advice and support they need.