A summary of service user and carer experience of Northamptonshire Healthcare NHS Foundation Trust

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Summary of report content

Northamptonshire Healthcare NHS Foundation Trust (NHFT) delivers over 100 services, many of which are provided out of a hospital setting and in the community. The Trust also provides inpatient care for people with acute mental health problems and people with dementia, as well as clinical care with the two hospices in the county and community rehabilitation.

The significant majority of feedback we have received about NHFT services relate to mental health services, particularly community mental health services and child and adolescent mental health services (CAMHS). This report is an overall summary of the information we submitted to the Care Quality Commission (CQC) in January 2015 to inform the CQC inspection of NHFT in February 2015.

Healthwatch Northamptonshire have also added in additional information that we received from service users and carers between February and June 2015. The information contained is an analysis of feedback Healthwatch Northamptonshire received between September 2013 and June 2015. Healthwatch Northamptonshire have received some comments relating to mental health services which could relate to other providers. As there are many different providers responsible for some of the services detailed in the report, some of the feedback is not wholly contributable to NHFT. While NHFT is a significant provider of CAMHS and adult acute and community mental health services; other providers also have a role in delivering care for people experiencing mental health problems – including primary care (GPs), voluntary and community organisations providing early intervention and support, and services that provide support in crisis situations, such as the ambulance service and Accident and Emergency (A&E).

Healthwatch Northamptonshire heard a range of views about services including a mix of positive and negative feedback from the people we spoke to, which we have taken at face value. Across all the services Healthwatch Northamptonshire heard about, there were some common themes to the feedback; caring inpatient services, communication and listening to service users and carers individually and collectively, waiting times and staff capacity, discharge and joined up working.

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General details

Local Healthwatch
Healthwatch Northamptonshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Northamptonshire Healthcare NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
1182
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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